Absolutely you can...there are generally two reasons why you'd want to send back your cool new Snatch item:
1. We all make mistakes! Picked the wrong size? No drama it happens all the time, especially when buying online.
2. It's busted! If the item arrives and is faulty in any way, we will send you a replacement (plus a free gift to say sorry). Thankfully this is not something we deal with often at Snatch HQ.
To return an item it must be in as new condition and unworn (other than tried on).
You will need to purchase an Australia Post prepaid postage bag and write on it your postal address. Then place that along with your item to be returned in the post and mail it to the following address:
PO Box 696
Burleigh Town, QLD 4220
We suggest you send us a quick note at firstname.lastname@example.org so we have a heads up (and to check we have the right size for an exchange). From there we will make sure you get a replacement item ASAP.
Want a Refund?
If you overcapitalised your spending this week and you realised you need the money back, you're welcome to send your order back to us for a full refund of the product purchase price. Just include a note in your shipment, advising you'd like a refund and we'll get onto it for you as soon as we receive it.
For obvious reasons, the product must be un-worn with the tag still attached, and the product returned in the clear bag supplied. Please don't give your favourite pooch a hug before deciding to return the item to us, we can't re-sell an item covered in Fido's fluff.If for some reason the item purchased has some manufacture issues, then let us know within 30 days of purchase. We will gladly find a solution to keep our customers happy! Unfortunately if it's been worn for longer than 30 days, then there really isn't much we can do to help. These goods aren't bulletproof and can succumb to general wear and tear. As always, feel free to send us an email and we can evaluate.