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Delivery & Shipping

SHIPPING


Where Can Snatch Good Be Shipped?

We ship to anywhere in Australia (even Tasmania!). Also we now ship Internationally! If you have trouble at checkout, just send us an email with your country and we'll make sure its sorted ASAP.

 

How Much Does Shipping Cost?

All shipment pricing is based off of product weight, destination and speed of service. The shipping fee is calculated during checkout, once your address has been entered.



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COVID-19 INTERRUPTIONS:
Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.

For the latest updates, please visit: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international
*****

We have teamed up with Australia Post and their eParcel service to ship our Snatch goods all over the planet. You have the option to select which service you’d like.

(Good) Economy Air:
-Estimated delivery 10+ business days (within major metro areas)
-Our most cost effective international sending solution
-No tracking available
COVID-19 UPDATE: Economy service is fully suspended due to flight cancellations, airport closures and the measures implemented to limit and reduce the spread of COVID-19.

(Better) Standard:
-Trackable so you can check progress online at anytime
-Estimated delivery within 3-10 business days (prior to Covid-19)
COVID-19 UPDATE: Standard service delivery timeframes will vary due to limited air capacity and flight cancellations. Where necessary, alternative routing by sea mail for parcels will be used. We anticipate that some delays and/or changes will impact all countries where services are not suspended.

(Best) Express: SORRY, EXPRESS SHIPPING IS NOT AVAILABLE AT THE MOMENT... BUT IT IS COMING SOON!
-Trackable so you can check progress online at anytime
-Estimated delivery in 2-4 business days
-Delivery to door with signature recorded
COVID-19 UPDATE: Express service will continue to receive priority despatch for all locations where air capacity is available.

Estimates as at 27 January, 2021:
CANADA - Standard Service: 15-25 business days.
NEW ZEALAND - Standard Service: 9-15 business days.
JAPAN - Standard Service: 8-18 business days.
USA - Standard Service: 10-20 business days.
UK - Standard Service: 12-25 business days.
IRELAND - Standard Service: 12-20 business days.
EUROPE - Standard Service: 9-20 business days.

Please note that estimated shipping times excludes time in customs and may be subject to delay due to causes outside of our control. There may also be customs fees for goods entering your country (eg: United Kingdom), so please be aware of your relevant import policies.



How Long Will Shipping Take?

Australia:
Depending on where you live, Australia’s Parcel Post usually takes between 3 and 8 working days. It may be a little longer dependent on your address. We are based out of the Gold Coast in SE QLD, so if you’re on the West coast it will take up to two weeks to arrive.

Australia Post are experiencing some delays with their delivery services caused by the ongoing impacts of the coronavirus pandemic including:
- a significant increase in parcels that require manual sorting
- social distancing measures in place at our facilities, which means they can't process items as quickly as usual
- a significant reduction in the availability of passenger flights - which in addition to their overnight airfreight network, also carry their parcels.


International:

*****
COVID-19 INTERRUPTIONS:
Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.

For the latest updates, please visit: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international
*****

(Good) Economy Air:

-COVID-19 UPDATE: Economy service is fully suspended due to flight cancellations, airport closures and the measures implemented to limit and reduce the spread of COVID-19.

(Better) Standard:
-COVID-19 UPDATE: Standard service delivery timeframes will vary due to limited air capacity and flight cancellations. Where necessary, alternative routing by sea mail for parcels will be used. We anticipate that some delays and/or changes will impact all countries where services are not suspended.

(Best) Express: SORRY, EXPRESS SHIPPING IS NOT AVAILABLE AT THE MOMENT... BUT IT IS COMING SOON!
-COVID-19 UPDATE: Express service will continue to receive priority dispatch for all locations where air capacity is available.

There may also be customs fees for goods entering your country (eg: United Kingdom), so please be aware of your relevant import policies.


Can I Track My Goods?
Yes you sure can. All packages receive an AusPost tracking number which is emailed to you on the day your parcel is posted.

You can enter your tracking number and follow your items journey here: https://auspost.com.au/parcels-mail/track.html#/track

If you’re shipping internationally, then only Standard and Express shipping services provide a tracking number.


Stolen / Lost Items
We all know we live amongst some pretty low-characters. Unfortunately our paths seem to cross when it comes to our highly-awaited Snatch Order! If you find out your parcel has been delivered, but not received we follow the following steps:

1. We will contact Australia Post and get them to proceed with an investigation into your specific delivery. The driver will be able to provide information such as a photograph of the house it was delivered at, or information as to where the parcel was left.

2. If Australia Post is at fault - we will re-ship your order and proceed with reimbursement from Australia Post for the lost items. Sometimes though, we see an item return to the system and be re-delivered (this is thanks to the good folks out there who realised an item was delivered incorrectly and they handed it back in).

3. If the parcel has in-fact been delivered to the correct address, and you still did not receive it - we will then deem this as stolen. We will then re-ship the items to you, or if they are out-of-stock offer a similar replacement item. We will not issue refunds for these items, sorry! But hopefully you can understand :)