RETURNS
We trust your Snatch Clothing order has arrived in tip-top shape. But if for any reason you are not satisfied with your delivery, need to return a product, or changed your mind, then check out the below or contact us.
How do I return a product?
To organise a return of a product, please contact us. Our Customer Support Team will then reach out to you to provide next steps.
Please note for International orders: returns are not currently possible. If you have any issues with a product and you have ordered from outside of Australia, please contact our Customer Support Team and we'll do our best to resolve the issue.
Conditions of return
To enable our Customer Service Team to process your return or exchange, you will need to present a copy of your receipt or other proof of purchase.
If you change your mind concerning a purchase, you will need to return your product within 30 days. Your product must be unused, in its original packaging and in a saleable condition. If you are unable to provide proof of purchase, we may still offer a credit in the form of a gift card or provide an exchange for a similar product.
Unfortunately we are unable to offer a refund, credit or exchange for products which have been modified or used contrary to the product’s instructions.
Assessing your return
If your product is faulty, we may need to conduct an assessment to determine the nature and extent of the fault. This may include sending the product to the manufacturer or their repair agent. Products that are likely to require assessment include car audio, electrical and motor driven products, power tools, and specially procured items.
We will notify you of the outcome once the assessment has been completed.
The Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.